Preparing your Xbox

You will need to reset your Xbox before sending it in. Follow these steps to reset your device:

• Press the Xbox button to open the guide.
• Select Profile & System > Settings > System > Console info.
• Select Reset console.
• On the Reset your console screen, you'll see three options. Select "Reset and Remove Everything". This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted.
• After you select one of the options, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.