Preparing your Android Phone

You will need to erase your phone before sending it in. The team at Tiptop is unable to disconnect your phone for you.  To erase, follow these steps:

• After saving your data, on your device click "Apps" then "Settings" then "Backup and reset".
• Once the new screen appears, click "Factory Data reset" then "Reset Device".
• Click "Erase Everything". Your device is now ready to be sent in.

If your device is not at your current location or is not in working order, follow these steps:

• Sign in to your Google account.
• Once signed in, navigate to the "Sign In and Security" section.
• Click on "Device Activity and Notifications."
• Scroll down to find the section labeled "Recently Used Devices" and click on "Review Devices."
• Select the device you want to remove.
• Locate the "Remove" button, located to the right of "Account Access," and click on it.
• In the confirmation window that appears, choose "Remove." Please note that a second window may pop up to confirm that the access has been successfully removed.
• In your list of "Recent Devices," the device should now be displayed as removed.